We want you to be completely satisfied with your purchase from Watch Wave. If you are not satisfied with your purchase, you may have the right to return it in accordance with this policy and applicable UK consumer protection laws.

1. Your Legal Right to Cancel

If you are a consumer purchasing online in the UK, you generally have the right to cancel your order within 14 days of receiving your goods, without giving a reason, subject to certain legal exceptions.

After notifying us that you wish to cancel, you normally have a further 14 days to return the goods.

This statutory cancellation right is separate from any additional voluntary return period we may offer.

2. Our 30-Day Return Policy

In addition to your statutory rights, Watch Wave offers a 30-day return period from the date your order was delivered for eligible products.

To be eligible under our 30-day return policy, the item should:

  • Be unused and in its original condition
  • Not be damaged or altered
  • Be returned with its original packaging where reasonably possible
  • Include original tags, labels, accessories, and documentation where applicable

You may handle the goods as reasonably necessary to inspect their nature, characteristics, and functionality. If the value of the goods has been reduced because they were handled beyond what is reasonably necessary, we may be entitled to deduct the resulting reduction in value where permitted by law.

3. Non-Returnable Items

Certain products may not be eligible for cancellation or return where permitted by UK law.

This may include:

  • Custom-made or personalised products
  • Products made to your specific requirements
  • Products that are clearly personalised or bespoke

This does not affect any statutory rights you may have if the goods are faulty, not as described, or otherwise do not meet the requirements of UK consumer law.

4. How to Start a Return

To request a return or exercise your cancellation rights, please contact us at support@watchwaves.co.uk.

Please include your order number and details of the product you wish to return.

We will provide you with the relevant return instructions.

5. Return Shipping Costs

For a change-of-mind return under the statutory cancellation period, you may be responsible for the direct cost of returning the goods unless we have agreed to cover the cost or the goods are faulty, incorrect, or not as described.

Where a product is faulty, damaged, incorrect, or does not conform to the contract, Watch Wave will cover the reasonable return costs in accordance with applicable UK law.

6. Faulty, Damaged, or Incorrect Items

If your item arrives damaged, defective, faulty, or is not the product you ordered, please contact us as soon as possible at support@watchwaves.co.uk.

Depending on the circumstances and your legal rights, we may offer:

  • A repair
  • A replacement
  • A refund
  • Another appropriate remedy available under UK consumer law

Your statutory rights are not affected by this policy.

7. Exchanges

We do not generally offer direct exchanges for different products or sizes.

If you simply want a different product, you may return the original item where eligible and place a new order.

If an item is faulty, damaged, or incorrect, we will work with you to provide an appropriate remedy in accordance with applicable UK law.

8. Refunds

Once your return has been received and approved, we will process your refund to the original payment method.

For statutory cancellations, refunds will generally be issued within 14 days of receiving the returned goods or receiving evidence that the goods have been sent back, whichever is earlier, subject to applicable legal requirements.

Your payment provider may require additional time to make the refunded amount available in your account.

9. Rejected Returns

Where a return falls outside our voluntary 30-day return policy or does not meet the applicable eligibility requirements, we may refuse the voluntary return.

However, we will not exclude or restrict any statutory rights you have under UK consumer law.

If a return is rejected under our voluntary policy, we may return the item to you.

10. Lost or Stolen Packages

We are not responsible for packages that are confirmed by the delivery carrier as delivered to the correct address provided at checkout, where there is no evidence of a delivery failure.

If you believe your package has been lost, misdelivered, or stolen, please contact us at support@watchwaves.co.uk.

We will assist you where reasonably possible and may contact the relevant delivery carrier to investigate the issue.

11. Your Statutory Rights

Nothing in this Return & Refund Policy affects your statutory rights under UK law, including rights provided under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, where applicable.

If goods are faulty, not as described, or not fit for purpose, you may have additional legal rights and remedies.

12. Need Help?

If you have any questions about returns, refunds, exchanges, or your consumer rights, please contact us:

Business Name: Watch Wave
Business Email: support@watchwaves.co.uk
Business Hours: 9:00 AM – 5:00 PM Eastern Time (ET), Monday – Friday
Business Address: 63–66 Hatton Garden, 5th Floor, Suite 23, London EC1N 8LE, United Kingdom